How to make an online order?
Ordering through our online shop is very simple and will save you a lot of time. You can make your purchase online from any device and where you want to receive your order.
1. New customer registration. I am a new customer. How can I place an order online?
If you have never bought from Versa Home, it is time to create an account. Fill out the form in the following link: https://contacto.versa-home.es/en/
Complete the registration form with the name and VAT of your company.
Once the registration is finished, you will immediately receive an email with your username and password to access the online store where you can see the catalog with prices and place an order.
2. Login. I am already a customer. How can I place an order online?
If you are already a customer, click on the word “LOGIN” to Login (you will find it in the upper right corner of your screen). Tell us your email and password and click on the "Login" button
If you have forgotten your password, you can recover it in the following link: https://www.versa-home.com/recuperacion-contrasena
3. Cart
As a next step, you must select the products you want and add them in the cart. When you find the product you were looking for, click the “+” button to add the desired units. Remember you can indicate how many units of product you want to buy.
When you have selected all the products, go to the cart and check that the products added and their quantity is correct. If you have a discount coupon, you can use it now, by adding the coupon code in the corresponding box at the end of your order.
4. Add address
After adding the shipping and billing address, you can return to the cart to finish the order.
You can change the shipping address of your order by contacting your sales representative or your contact person in the office.
I am a private. How can I place an order online?
In our online store we work exclusively with professionals. Sorry for the inconvenience.
Transport. What are the transport modalities for Online orders?
The system will automatically calculate the cost of transport, depending on the province to which we must send the order and its amount.
Since we work with many countries, get in touch with us to have further information regarding shipping costs.
What are the payment methods for Online orders?
Before making the payment you will see the complete order with the final prices of the products.
The default payment for your first order is advanced payment.
You can also pay with credit/debit card.
Can I repeat an order that I have already made?
Repeating an order you have already made is very simple. Log in to the client area of the web with your username and password and click "order history" from your user menu. Then find the reference of your order and click on "Order again". An equal order will automatically be charged to your cart, where you can make the modifications you want. Add or remove the products you want, and continue with the purchase process.
Why can't I repeat some of my orders again?
The "Order again" functionality is only available for orders you have placed through our website. You can only repeat an order that you have placed online.
When will I receive my invoice when making an Online purchase? How can I view an invoice?
You can check your invoices from your client area. Log in to the client area of the web with your username and password and click on “Invoice and credit history”. Then find the reference of your order and click on “Detail”.
Normally you will receive your invoice via email about 48 hours after the order leaves our warehouses.
How to find the item I need?
In Versa Home we have a catalog with more than 5,000 references for many sectors and applications.
There are 2 options to find the most appropriate product for your application in a simple way.
- Search engine: Use the search engine is the easiest option to find a specific reference that you already know. You can search by name or search directly for the product reference.
- Contact: If in spite of this you are not sure what product you need, our team can advise you via email at info@versa.es or on our Live chat that you’ll find in the bottom of the page.
How can I request assistance for online purchase?
Customer Service is at your disposal to help you answer questions or suggestions regarding purchases or shipments. We work to provide solutions in an agile and satisfactory way.
If you need assistance in your online purchase, we are available by phone from 10:00 a.m. to 1:00 p.m. and from 4:00 p.m. to 5:00 p.m.
If you prefer, you can contact us through info@versa.es, or by completing the form on our website.
We also have a Live chat! Use it at any time.
We will respond as soon as possible!